Categories of data we collect
To maintain a secure and operational technological infrastructure, we process various categories of information:
Identification and contact details When opening an account or requesting our assistance, we collect fundamental information such as your full name, email address, and phone number.
Compliance and verification data When necessary to prevent fraud and ensure the security of our ecosystem, we may request official identification documents to validate your profile, in accordance with our internal policies.
Technical identifiers and device information Our servers automatically record technical metadata as soon as you access the platform. This includes your IP address, browser characteristics, operating system used, and connection logs. These elements are vital for authentication and network monitoring.
Analytics and usage metadata We study how you interact with our dashboards and market tools. The analysis of this activity metadata is solely aimed at optimizing the performance of our services. Please note that the collection of this data does not imply in any way that we hold your financial assets.
Transactional information If you subscribe to premium features, we will process the required billing data. We generally use external and secure payment processors to handle this sensitive information.
Legal bases for data processing
We rely on clear legal grounds to process your information. These include the necessity to fulfill our contractual obligations (such as maintaining your access to services), our legitimate interests in protecting the platform against vulnerabilities, compliance with our legal obligations at Canada, as well as your explicit consent for certain specific uses.
Operational use of your information
Capital Guard Recovery uses your data for strictly operational purposes. This includes managing your registration, secure authentication, providing responsive customer support, and proactive threat detection. Analytical data allows us to continuously improve our tools. Any marketing communication is subject to a prior opt-in system, and you can change your reception preferences (opt-out) at any time from your account.
Data retention and sharing with third parties
We strictly adhere to the principle of never selling your personal data. Sharing of your information is limited to carefully selected service providers who facilitate our operations. These partners include cloud hosting providers, analytics services, customer support tools, and identity verification solutions. Data is retained only for the duration required for the provision of our services or by legal retention periods.
International data transfers
To the extent that our technical infrastructure relies on global networks, your data may be hosted and processed outside of Canada. In such a situation, we apply general contractual and technical safeguards to ensure that your information receives an adequate level of security.
Platform security
We implement reasonable defensive measures, including encryption protocols and strict access restrictions, to protect your data from unauthorized disclosure or alteration. However, it is important to understand that no digital environment or internet transmission can be guaranteed to be infallible.
Your privacy rights
You have specific rights regarding your personal information. You can generally request access to the data we hold, demand correction of inaccuracies, request the deletion of your account, or object to certain processing. To submit a request, please contact our support team. To protect your account, an identity verification step will be required before any action is taken.
Policy Updates
This privacy policy may be revised periodically to reflect our new operational practices or regulatory changes. Significant changes will be communicated visibly on our platform.
Last updated: June 8, 2026